Effective Date: December 2025
Buller Parts is committed to maintaining a transparent relationship with everyone who visits or interacts with our website. This Privacy Policy explains, in straightforward language, how we handle information that comes through our online platform. Our goal is to give you clarity, confidence, and control as you browse or purchase heavy equipment spare parts from us.
Certain manufacturer names, part numbers, models, and descriptions displayed on our website are included strictly for identification and reference purposes. These references are provided to assist customers in locating compatible replacement parts for their equipment. Their appearance on our platform does not imply that any item listed is an original product manufactured, endorsed, or approved by those respective companies.
We strongly encourage customers to consult directly with our technical team before placing an order to ensure that the selected item is suitable for their specific equipment model, operating conditions, and intended application. Product specifications, compatibility details, and other technical information may vary, and we aim to provide accurate guidance to support informed purchasing decisions.
Buller Parts supplies high-quality aftermarket replacement components designed to fit the equipment makes mentioned throughout our listings. Unless explicitly stated, these items are not genuine OEM parts.
“Buller Parts” operates as a subsidiary of Matrix Heavy Equipment Spare Parts and serves as the authorized distributor of the ‘Buller’ brand within the United Arab Emirates. This information is provided to maintain transparency regarding brand representation, product sourcing, and corporate affiliation.
We maintain this clarification as part of our commitment to accurate communication and responsible presentation of product information across our website.
We gather information in the course of operating our website and fulfilling your requests. The information generally falls into the categories below:
A. Details You Choose to Share
This includes the information you submit while placing an order, reaching out to our team, creating an account, or requesting updates. Examples include:
These details help us identify you, communicate with you, and deliver your orders.
B. Data Generated When You Use the Website
Our system records information automatically as you move through the site. Such information may include:
This information does not reveal your identity by itself, but it helps us make the website stable, secure, and easier to use.
C. Cookies and Similar Tools
We use cookie files to maintain smooth website operation. Some cookies keep your cart active, some save your preferences, and others help us understand traffic patterns. You can block or delete cookies in your browser’s settings, though certain features may not function properly without them.
Every piece of information we collect is used for a practical reason related to providing our services. Our main purposes include:
We do not sell or trade your information, and we do not use it for unrelated purposes.
We limit data sharing to situations where it is necessary for carrying out our work or complying with regulations.
A. Operational Partners
To complete orders and operate efficiently, certain third-party partners may receive limited information. These may include:
Each partner is expected to follow strict data handling practices.
B. Regulatory and Legal Requirements
If an authorized UAE government entity requests data under applicable laws, we may provide the necessary information. Such disclosures occur only when legally required.
C. Business Transitions
If Buller Parts or Matrix heavy equipment spare parts undergoes restructuring, expansion, or ownership change, customer information may be part of the transferred assets. In such cases, privacy protections will continue unless a new policy is announced.
We take data security seriously and apply layered safeguards, including encrypted connections, controlled access to sensitive systems, and ongoing monitoring for vulnerabilities. While no digital system is fully immune to risk, we continuously work to reduce potential threats.
Depending on UAE data regulations and our internal policies, you may:
You can reach out to us using the contact information at the end of this page to exercise any of these options.
Our website is designed for adults who purchase or research heavy equipment spare parts. We do not intentionally collect information from individuals under 18 years of age. If we learn that such information has been received in error, we will remove it promptly.
Our website may offer references or links to external resources. These sites function independently, and their privacy practices fall outside our responsibility. We encourage you to review their policies before sharing information with them.
Although we operate primarily in the UAE, certain technical systems or service providers may store or process data in other regions. Regardless of where data resides, we ensure that it is handled in alignment with the protections described in this policy.
We may update this Privacy Policy when our practices or regulatory obligations change. The most recent version will always appear here with the updated effective date. Continued use of the website after updates indicates acceptance of the revised terms.
If you need clarification about this policy or wish to make a privacy-related request, you can contact us at:
Buller Parts UAE
Email: parts@bullerparts.com
Address: Matrix Heavy Equipment Spare Parts
Musaffah Industrial Area
Sector M11, Abu Dhabi
U.A.E